Service Support

How can I get my fork or shock serviced?
Cane Creek forks and shocks should be serviced every 100 hours of ride time or annually. You can send your suspension directly to us for Factory Direct Serv...
Mon, 22 Jun, 2020 at 11:41 AM
How much does service cost for my suspension?
Current Cane Creek Factory service rates are as follows: DB INLINE, DB C-Quent, and DB AIR [IL]: $160 USD DB Inline to DB Air [IL] conversion: $225 USD...
Mon, 22 Jun, 2020 at 11:56 AM
What is the current suspension service turnaround time?
Current Cane Creek factory service turnaround time is around 20 business days. You may also send your suspension to one of our Authorized Service Center...
Mon, 22 Jun, 2020 at 11:42 AM
Can I get my AD series or Cloud Nine shock serviced?
While there are plenty of AD series (AD4, 5, 8, 10 & 12) and Cloud Nine shocks still in use, we no longer manufacture small parts for those outside of s...
Mon, 22 Jun, 2020 at 12:08 PM
Can I change the eye to eye length on any of your shocks?
You cannot change the eye to eye length on any of our shocks. In order to change your eye to eye length, almost everything below the cylinder head has to be...
Mon, 29 Jun, 2020 at 11:45 AM
Will your rear shock coil springs work on any other brands?
Our springs have an inner diameter of 36.3mm. Please consult your shock's manufacturer for their official clearance. We do not fit any Rock Shox damper...
Mon, 29 Jun, 2020 at 11:50 AM
Can I change the stroke length on any of your shocks?
    That will depend on the shock. If you have a Coil shock and we offer other stroke lengths in that same shock eye to eye size, then odds are you can achi...
Mon, 29 Jun, 2020 at 11:58 AM
How do I know if my shock needs service?
We recommend shock service every 100 hours of riding time or annually to stay in top working performance. If you have exceeded this usage recommendation and...
Tue, 30 Jun, 2020 at 11:30 AM