Webstore Support 4

• Will you notify me when my order ships and will I get a tracking number?
• Why does my order say Completed but I haven't received a tracking number?
• Return Policy
• Can I return an item I purchased?

Headset Support 23

• Do you have a Headset that fits my bike?
• Do you make an adapter that will allow me to use a tapered fork on my bike?
• Is my bike AngleSet compatible?
• Full Article - "Everything you need to know about Headsets"
• I want to replace the bearing in my Cane Creek headset. What size do I need?

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Seatpost Support 18

• How do I change the spring rate on my Thudbuster?
• My seat is really low, will there be enough room for the NEW Thudbuster LT?
• My seat is really low, will there be enough room for the NEW Thudbuster ST?
• Can I tune or adjust the Thudbuster for my rider weight?
• Why did the elastomer come out of my Thudbuster while I was riding?

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Rear Shock Support 23

• What size springs are compatible with my coil shock?
• What mounting hardware do I need for my bike?
• How do I tune my shock?
• Do you have a base tune for my frame?
• Can I change the eye to eye length on any of your shocks?

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Bottom Bracket Support 10

• What Bottom Bracket do I need for my bike?
• What Bottom Bracket do I need for my cranks?
• What's the difference between Hellbender 70 and Neo bottom brackets?
• What's the Difference between radial and angular contact bearings?
• What tools do I need to Install my Cane Creek Bottom Bracket?

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Fork Support 30

• Where can I find the Serial Number on my HELM fork?
• Is the Helm Boost spacing only?
• What travel is the HELM fork available in?
• How do I adjust the progressivity of my HELM Air? Does it use tokens?
• Helm MKII User Manual

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eeBrakes Support 8

• What is the maximum rim width I can use with eeBrakes?
• What is the Reach on eeBrakes?
• What brake levers are compatible with eeBrakes?
• What is the maximum tire size that will work with eeBrakes?
• Do you sell replacement parts for eeBrakes?

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Crank Preloader Support 1

• Preloader Installation Instructions for SRAM and Raceface

eeSilk Stem Support 13

• What elastomer should I choose for my eeSilk Stem?
• How do I choose the right elastomers for my bike and riding style?
• How does the eeSilk stem differ from the Shockstop stem?
• How do you change eeSilk Stem elastomers?
• How does the eeSilk Stem handle trails?

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eeWings Support 31

• Should I uses anti-seize or grease on eeWings?
• What are eeWings made of?
• What kind of material do I use to touch up the brushed finish of my eeWings?
• Can I use a Shimano XTR 12 speed drivetrain with eeWings?
• What is the eeWings spindle width?

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Service Support 9

• How can I get my fork or shock serviced?
• How much does service cost for my suspension?
• What is the current suspension service turnaround time?
• Can I get my AD series or Cloud Nine shock serviced?
• Can I change the eye to eye length on any of your shocks?

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